FAQ
How do I turn on the Heated Hoodie Pajamas ?
Original Version: You can turn on the Heated Hoodie Pajamas by clicking on the power button located on the outside of the pocket and holding down the power button for three seconds to turn on.
New Version: The power button is now integrated with the cable for a safer and easier experience. Simply connect the black cable included in your package to the white cable located inside the pocket. Additionally, the power button has a temperature adjustment option, allowing you to customize the heating level according to your preferences.
Our heated hoodie connects to any portable USB battery. Please keep the hoodie connected to the battery at all times while in use and ensure the battery is fully charged for the best experience.
How does the Heating Sysyem Works?
The Heated Hoodie Pajamas uses a rechargeable battery to power its heating elements. Simply connect the battery, press the power button, and enjoy the comforting warmth of your Heated Hoodie Pajamas.
Where is the heating panel located?
The heating panel is strategically positioned in between the fabric of the back, chest, and pocket areas to provide optimal warmth and comfort.
Do I need a portable battery for the Heated Hoodie Pajamas?
Yes, you’ll need a portable USB battery to use the Heated Hoodie Pajamas. This battery is required to power the heating elements. You can purchase a compatible battery in our store or from other retailers.
What do I do if my order never arrives?
If your order hasn’t arrived, contact us immediately, and we’ll provide a quick solution. We’ll work with our shipping partners to ensure your issue is resolved. In the meantime, please verify the tracking information using the number provided.
Rest assured, there’s always a solution to these cases:
Where is my order?
You can track your order using the tracking number provided. Visit this link: https://t.l7track.net/en and enter your tracking number, If you have any issues or need assistance, please contact us with your order number, and we’ll follow up with our shipping partners.
What should I do if my shipping address is incorrect?
If you notice your shipping address is incorrect, contact us as soon as possible.
.. If the order has not yet shipped; we can update the address.
If the order has already been shipped, we recommend contacting the shipping company to redirect the package.
If the package is returned to our warehouse, we can arrange a new shipment to the correct address.
What should I do if my shipping address is incorrect?
Your battery was shipped separately for safety reasons. It usually arrives slightly later than your Heated Hoodie Pajamas . If you have any concerns, please contact us for further assistance.
What if the color I received is incorrect or I ordered the wrong color?
If the color you received is incorrect, please send us:
• Your order number.
• A photo of the product you received
If it’s our mistake, we’ll send you the correct color immediately.
If you mistakenly ordered the wrong color, you can return the product based on our return policy and place a new order with the desired color.
How do I wash the Heated Hoodie Pajamas?
Remove the portable battery before washing. The Heated Hoodie Pajamas can be hand-washed gently or machine-washed on a delicate cycle. Use cold water and mild detergent for best results.
Is the Heated Hoodie Pajamas machine washable and dryer safe?
Yes, the Heated Hoodie Pajamas is machine washable. However, we recommend air drying to maintain the integrity of the heating elements. Avoid using a dryer.
Is the Heated Hoodie Pajamas safe?
Yes, the Heated Hoodie Pajamas is designed with safety in mind. It includes overheat protection and is made from certified materials to ensure safe operation.
Do I need to keep it plugged in at all times?
No, the Heated Hoodie Pajamas operates with a rechargeable battery, allowing you to stay warm without being plugged into a wall outlet.
How will the Heated Hoodie Pajamas fit me?
The Heated Hoodie Pajamas is designed with a one-size-fits, all concept (it’s oversized) so anyone can wear it comfortably. It features adaptable sleeves and a large front pocket where you can even fit your small pet to keep both of you warm and cozy.
How long does shipping take to my country?
Shipping times range from & to 14 business days, depending on your location. If you’re farther away, It may take a little longer. For accurate tracking and updates, feel free to contact us.
Can I get refund?
Yes, we can process refunds under our return and refund policy. Below are the conditions:
1. Eligible reasons for a refund:
• The product is defective or damaged.
• You received the wrong product.
• Dissatisfaction with the product (size, color, etc.).
2. Cases not eligible for a refund:
• The order was delivered to an incorrect address provided by the customer.
• The product has been used, damaged, or is incomplete for reasons not. attributable to us.
Refund process:
• Contact us with, your order number and a description of the issue.
• If applicable, include photos of the product.
We will review your case, and if the refund is approved, it will be processed back 1o your original payment method.
If you have more questions or need assistance, don’t hesitate to reach out. We’re here to help.
We provide 24/7 customer support, so you can ask any questions or seek assistance regarding your Heated Hoodie Pajamas, situations with your order, or anything else you need.
We’re here to help-don’t hesitate to reach out!